MessageID: 201905210940 Time: 23.05.2019, 5:00 p.m. to 5:45 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is fully available again.

MessageID: 201905210940 Time: 23.05.2019, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 23.05.2019 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de, no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of

The May issue of the GWDG News has just been published.

It contains among others the following Topics:

• Using E-Mail for Cybercrime
• Plagiarism Prevention Services
• Xfce – An Interesting Desktop Alternative?
• Bachelor Thesis for an Integrated Degree Program at the GWDG
• News from Euro-Par 2019

>> Click here for the GWDG News 5/2019

Message-Id: 201904261830 Time: 01.05.2019 Affected: Customers of the GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed on 01.05.2019. We kindly ask all users to take this into account.

Message-Id: 201904171005 Time: 19.04. - 22.04.2019 Affected: Customers of the GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed from 19.04.2019 to 22.04.2019.

If you want to contact the GWDG during the time when the data centre is closed, please create a request via our support website or send an e-mail to support@gwdg.de. The ticket system behind it will also be checked regularly by GWDG staff during this time.

We kindly ask all users to take this into account.