MessageID: 201707031410 Time: 05.07.2017, 5:30 p.m. to 6:45 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. Except for the Shibboleth authentication, which is expected to work again in the course of tomorrow, the system is fully available again.

MessageID: 201707031410 Time: 05.07.2017, 5:00 p.m. to 6:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 05.07.2017 between 5:00 p.m. and approx. 6:30 p.m.  the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de , no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface More….

[sc name=“head_betriebsmeldungen_en” message_id=“201706191830” time=“19.06.2017, 18:05 - 19:30” affected=“GWDG Website at www.gwdg.de ” impact=“all webpages available again” ]

All webpages of https://www.gwdg.de are available again without restrictions.

The June issue of the GWDG News has just been published.

 It contains among others the following topics:

• A wide Range of Statistics Programs on GWDG Servers
• Programming Exercises for GWDG Trainees
• Secure Data Center Interconnects
• Use of the Printserver gwd-winprint.top.gwdg.de with macOS

>> Click here for the GWDG News 6/2017